Frequently Asked Questions
Question: There's something wrong with the theme I purchased! Can I have a refund?
Answer: Unfortunately, due to the nature of the goods that we sell on FoundationMade (digital), we can only issue a refund in special circumstances. If the theme does not work as described by the seller, or if it is faulty, please contact firstname.lastname@example.org. Please include the license number provided when you purchased the item, and provide us with the problem. We will look into any issues, and if the item is found to be not working or faulty, we will attempt to fix the issue, or offer a refund.
Question: As a buyer, what happens if I didn't receive my download email?
Answer: The email that we send your download to is the one used when you checkout at PayPal. Please make sure that you have access to the email account associated with your PayPal account. With that said, please make sure you have email@example.com and firstname.lastname@example.org whitelisted, so that the emails we send avoid your spam filter. If you have made sure of this and still did not receive our email, please try requesting your downloads to be resent here. If all else fails, please contact us at email@example.com.
Question: As a buyer, is there any way to keep my past purchases associated with my FoundationMade account?
Answer: All items purchased while you are logged in are automatically associated to your account. You can find them by visiting the Downloads section in your menu. If you purchased an item while logged out, you can attach the downloads to your account with our Attach Downloads process located here. Once you have completed the process, you should see the downloads on the Downloads section.
Question: As a seller, I'm wondering how exclusivity on FoundationMade works?
Answer: We don't restrict you to a single platform. Go ahead and sell your theme wherever you want. We believe you'll find our platform to be very effective at selling themes, so it might not even be worth it to you to sell anywhere else. You'll earn between 55% and 75% whether you sell only here, or all over the place.
Question: As a seller, how do you protect my rights to an item?
Answer: Any items sold through FoundationMade are the sole property of the seller. Beyond providing a method to sell themes, FoundationMade does not take any ownership away from the seller.
Question: As a seller, what is the commission I can earn?
Answer: We offer sellers a commission scale based on each individual item that they sell. In essense, for every additional $500 worth of sales volume, your commission will increase by 1% from the base amount. Below is a chart describing the scale:
|Commission:||Sales volume ($):|
Question: As a seller, when do I get paid?
Answer: We pay out earnings on the 15th of each month. This payout will include all earnings from the previous month. The period begins on the first day of each month, and ends on the last day of each month.
Question: As a seller, how will I get paid?
Answer: We pay sellers via PayPal. In order to be paid by FoundationMade, you must have a PayPal account, and provide us with the email associated with that account. We will pay out commissions on the 15th of each month via PayPal.
Question: As a seller, do I have to support my theme?
Answer: Although we don't require that you provide further support for your theme, we strongly recommend it. In the event that there is a bug found in your theme, we will request that you repair the theme. If it is not repaired, we will be required to remove the theme from the marketplace until any issues are resolved.
Question: I have a question that wasn't answered here! How can I get in contact with you?
Answer: Please feel free to contact us on the contact page. You can also reach us at firstname.lastname@example.org.